Support
Jaesim Support | Help, Error Reports, Installation Questions
Jaesim / Support
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Tell us what you need help with
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Contact information
If you experience issues while using Jaesim, contact us by email. We can help with installation, sign-in, usage issues, bug reports, and account-related questions.
Helpful information to include
For faster support, include your device and OS, app version, the situation where the issue happened, and any relevant screenshots or error text.
AI wording help and feedback
If AI memorial or obituary wording feels inaccurate or uncomfortable, email us with the feature name, the wording or situation that caused concern, and device details. You do not need to include the full private text.
Memory records and privacy questions
You can also email us about memorial records shared with family, visibility, consent checks, or changing a record. You do not need to include full originals, original photos, contact details, bank accounts, or cause-of-death details.